Privacy Policy — Wood Studio

Last Updated: October 2026

At Wood Studio (referred to as “we,” “us,” “our,” or “Wood Studio”), we value the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data when you visit our website, browse our solid wood furniture collections, or purchase products from us.

By accessing our website and using our services, you consent to the data collection and usage practices described in this policy.

1. Information We Collect

We collect personal information that is necessary to process your furniture orders, coordinate freight delivery, provide assembly assistance, and deliver a smooth customer experience.

A. Information You Directly Provide:

  • Contact Details: Full name, mobile number, alternate phone number, and email address.

  • Shipping & Delivery Address: Complete residential/delivery address, landmark, PIN code, city, and state (essential for heavy freight navigation and room placement).

  • Billing Information: Name and billing address. (Note: Payment transaction details such as credit/debit card numbers or UPI handles are processed securely via encrypted, RBI-compliant third-party payment gateways; Wood Studio does not store your card numbers or CVV).

  • Order & Communication History: Product inquiries, custom dimension requests, proof of transit damage (photos/unboxing videos), and support chats/emails.

B. Information Collected Automatically:

  • Device & Technical Data: IP address, browser type, operating system, device identifiers, and network connection details.

  • Usage & Browsing Data: Pages viewed, product categories explored, time spent on pages, referral URLs, and clickstream data.

  • Cookies & Tracking Technologies: Small data files stored on your browser to remember your shopping cart items, preferred finishes, and language settings.

2. How We Use Your Information

We use the information collected for legitimate commercial and logistical purposes, including:

  • Order Processing & Fulfillment: To manufacture, pack, invoice, and dispatch your Sheesham wood furniture.

  • Logistics & Assembly Coordination: Sharing your delivery address and contact number with our trusted surface freight partners and local carpenters/technicians for free or paid on-site assembly.

  • Customer Support & Warranty Validation: Verifying Lifetime Anti-Termite and 12-Month Manufacturing Warranty claims, resolving transit damage reports, and addressing care inquiries.

  • Transactional Updates: Sending automated order confirmations, dispatch updates, tracking details, and invoice PDFs via SMS, WhatsApp, or email.

  • Website Optimization: Enhancing user interface, analyzing site speed, and preventing security breaches or fraudulent transactions.

  • Marketing Communications (Optional): Informing you of new collections, seasonal festive sales, or care tips (you can opt out at any time).

3. Sharing & Disclosure of Personal Data

We do not sell, rent, trade, or monetize your personal information to third-party marketing brokers. We share data only with verified partners strictly necessary to fulfill our commitments:

  • Logistics & Transport Partners: Regional and pan-India freight carriers (for physical road transport and offloading).

  • On-Site Installation Teams: Local carpenters and assembly partners (e.g., in Jaipur, Sikar, Jhunjhunu, Ajmer, Kota, Udaipur, and other delivery hubs).

  • Payment Gateways & Banking Partners: Secure, encrypted payment aggregators to process UPI, Net Banking, credit/debit cards, and EMI options.

  • Legal & Regulatory Obligations: If required by applicable Indian laws, judicial orders, police investigations, or regulatory bodies to protect legal rights, prevent fraud, or comply with the Digital Personal Data Protection Act (DPDP) and Information Technology Act.

4. Data Security & Storage

  • We implement industry-standard technical, operational, and administrative safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.

  • Our website uses standard Secure Socket Layer (SSL) 256-bit encryption for all data transmissions.

  • While we employ strict security measures, no data transmission across the internet can be guaranteed as 100% secure. You are encouraged to maintain the confidentiality of your account credentials.

5. Cookies Policy

  • We utilize session cookies (which expire once you close your browser) and persistent cookies (which remain on your device to recognize your returning visits).

  • These cookies help maintain items in your shopping cart, remember your browsing history across bed collections, and measure website analytics.

  • You can disable or customize cookies through your individual browser settings; however, disabling them may impact some website features (such as retaining items in your cart).

6. Data Retention

  • We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy—primarily to maintain tax records, support post-delivery warranty claims (including our Lifetime Anti-Termite warranty), and comply with legal statutory requirements under Indian law.

7. Your Rights & Choices

You have the right to:

  • Access & Review: Request details of the personal data we hold about you.

  • Correction & Update: Request corrections to inaccurate, incomplete, or outdated personal information (such as phone numbers or shipping addresses before dispatch).

  • Opt-Out of Promotional Alerts: Unsubscribe from promotional emails or SMS newsletters at any time by clicking the “unsubscribe” link or replying “STOP.”

  • Data Erasure: Request the deletion of your account and personal information, provided there are no active transit deliveries, outstanding payments, or mandatory statutory record-keeping requirements.

8. Third-Party Links

Our website may occasionally contain links to external sites (such as courier tracking portals or social media platforms). Wood Studio is not responsible for the privacy practices, content, or cookie policies of those external websites. We advise reviewing their respective privacy statements.

9. Policy Updates

Wood Studio reserves the right to amend or update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any modifications will be published on this page with an updated “Last Updated” date.

10. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) framework, if you have any questions, concerns, or grievances regarding the processing of your personal data, please contact our designated Grievance Desk:

  • Brand / Company: Wood Studio

  • Attention: Privacy & Grievance Officer

  • Email: woodstudio19@gmail.com (apna official support/privacy email address add karein)

  • Address / Workshop: Ramgarh Shekhawati / Rajasthan, India

  • Response Time: We will acknowledge your grievance within 48 hours and work to resolve it within 30 business days.